SFI is able to effectively provide additional officers and service to our clients on short term notice because we plan in advance and place an emphasis on anticipating the security needs of every client.  Utilizing our resources, we are able to respond with various levels of additional service depending on our client’s need. SFI is well experienced, positioned, and staffed to meet our  clients’ “as needed” coverage and emergency requirements, and continues to develop and refine these capabilities.
 
Reserve Duty Officers: To accommodate small, short-term emergencies or after-hours requests, our district staff maintains a supply of Reserve Duty Officers (RDOs) trained, on-call, and ready to respond immediately as they are needed. This enables a site specific trained officer to fill in for personnel on vacation, or those out with an illness. SFI immediately cross trains reserve staff following our transition of services to any new client and continually maintains a suitable reserve staff at all times.

Special Emergency Response Teams: In order to add value to each client's security program and to enhance client relationships, we have developed Special Emergency Response Teams (SERTs) that can respond to emergency situations.  These teams are capable of providing rapid deployment, administering aid, protecting people, information and property, and reducing or eliminating a client’s business interruption because of security issues. Every team member is carefully selected, equipped and trained. Each is fluent in communicating situations rapidly and accurately.  Their distinctive uniforms and equipment make them stand out from the average security officer.  Our SERT teams have responded to numerous major storms (both hurricanes and ice storms) as well as labor strikes, facility closings/employee downsizing and workplace violence situations.

SFI maintains a successful partnership with a national emergency response company who specializes in crisis/ heightened vulnerability services nationally, and can provide either sole security or supplement existing security as necessary during critical times.